Refund policy
Last Updated: April 27, 2026
We offer a one-time return or exchange request within 7 days of delivery, subject to the following conditions:
1. Embroidered & Customized Items (Final Sale)
All customized or embroidered products are non-returnable and non-refundable.
This includes:
- Name embroidery
- Logos or icons
- Customer-provided text errors
- Size issues in customized products
Please review all details carefully before placing your order.
2. Plain (Non-Embroidered) Items
Eligibility
- Must be unused and unwashed
- Must be in original packaging
- Tags must be intact
Exchange Policy
- One-time exchange allowed for size issues
- Exchange is initiated after pickup of original product
Non-Returnable Items
- Sale or clearance items are final and cannot be returned
3. Refund Process
Timeline
Refunds are initiated within 5 days after the returned item passes quality checks.
Prepaid Orders
- ₹100 reverse shipping fee will be deducted
- Refund is issued to the original payment method
COD Orders
- Refunds are issued as store credit (Gift Card)
- COD handling charges are non-refundable
4. Defective or Incorrect Items
If you receive:
- A defective product
- Incorrect embroidery (not matching your submission)
Contact us within 7 days at: [Insert Email]
Resolution options:
- Free replacement, or
- Full refund
5. Abuse of Policy
We reserve the right to deny returns or refunds in cases of misuse or fraudulent claims.